Program: Shinhan Square Bridge – Social Open Innovation (Managed by MSD – United Way Vietnam)
Partner Startup: MetaCode (AI/Data Education Company)
Contract Duration: 2 months (November 1 – December 31, 2025)
Location: Ha Noi, Vietnam
Format: Fully remote with travel required
About MSD – United Way Vietnam
Management and Sustainable Development Institute (MSD) is a Vietnamese Non-governmental Organization established on March 05, 2008. From 2021, MSD officially becomes United Way Vietnam – a member of United Way Worldwide – the largest global network of non-profit organizations.
- Vision: We envision a world of justice and equality, where all individuals and their families can achieve their human potential through good education, financial stability, and healthy lives.
- Mission: MSD – United Way Vietnam is taking efforts to improve sustainable lives by mobilizing the caring power to the united partnership of an ecosystem for sustainable development.
Under the Shinhan Square Bridge – Social Open Innovation program, MSD collaborates with innovative startups to pilot impactful technology solutions to address social challenges in Vietnam. MSD is currently supporting MetaCode in expanding AI education access for Vietnamese students.
About MetaCode
MetaCode is an AI/Data education company.
Our team values open communication, data-driven decision making, and maximizing productivity through the use of generative AI tools.
Since launching our official service in June 2024, we have achieved over 50,000 course registrations and 60,000 MAU within just one year. In May, we recorded monthly revenue of 200M KRW, and we are on track for a 400% YoY revenue growth.
Without external investment, MetaCode has already reached profitability, proving a stable business model while sustaining high growth. As corporate and government investments in AI continue to expand rapidly, demand from students, enterprises, and institutions for our programs is growing as well.
Our goal is to become the leading Global AI education and community company.
Position: AI Chatbot Operations Support Officer
Contract Period: 01/11/2025 – 31/12/2025
Format: Fully remote
Working Mode: Full-time (9 hours per day (1-hour break included) – 5 days/week, flexible based on school schedules)
Key Responsibilities
- Chatbot Review & Quality Assurance
– Review the performance of MetaCode’s AI chatbot designed for English exam preparation in Vietnam
– Evaluate chatbot responses for accuracy, usefulness, and errors; provide feedback and improvement reports
- On-site School Support
– Support teachers and students during pilot operations at partner high schools
– Conduct student surveys and interviews, collect feedback, and prepare regular reports
Required Qualifications
- Currently residing in Ha Noi, Vietnam
- Basic understanding of high school education system and exam structure
- Strong communication skills (experience in interviews with teachers/students preferred)
- Ability to collaborate remotely with the Korean team (English communication required)
- Have expertise/experience in education, educational technology or related field
- Available to travel frequently depending on projects
- Access to network (Wi-fi, Cellular network)
- Personal electronic devices (laptop, communication tools)
Preferred Qualifications
- Experience in educational institutions or EdTech projects
- Experience in data collection and survey administration
Employment Type & Compensation
- Contract position (2 months)
- Fully remote
- Salary and conditions to be discussed during the interview
Working Hours
- Full-time: 9 hours per day (1-hour break included), 5 days per week
- Working hours may be adjusted depending on school schedules and project needs
Travelling Requirements
- Required to visit partner high schools in Vietnam
- Frequency of travel will depend on project progress and school operations
Application Process
Interested candidates can send questions or application (CV) to the email address: sdgi.manager@msdvietnam.org with the subject of: MetaCode 2025_Name of the Applicant (e.g: MetaCode 2025_Nguyen A) as soon as possible before 23.59, 24/10/2025 (Friday). Only short-listed candidates will be contacted.
We will give priority to early application and will finish the recruitment when finding a suitable candidate.
MSD is an organization working for the best benefits of children and has a child-safeguarding policy. All staff are required to strictly follow the child-safeguarding policy and PSHE Policy and are committed to developing an enabling and safe environment for children. Alcohol and tobacco use are strictly prohibited at work.
